Front of House Supervisor
Hospitality · South Melbourne, Melbourne VIC, Australia · Full-Time · $80,000/yr
When service gets busy, someone has to own the floor. A growing hospitality business in South Melbourne, Victoria, wants an experienced Front of House Supervisor who has done exactly that: led a team for real, made dependable calls and kept things moving under pressure.
This is a hands-on leadership job. You run the FOH team, hold service standards and help guests get a consistently positive experience. Genuine hospitality experience is the focus, so be ready to spell out past responsibilities, how you lead and what you know about front-of-house operations. A reference letter from each previous venue makes that much easier.
Key Responsibilities
- Run front-of-house during service, from the doors opening to closing time
- Place staff across service stations and give the team direction
- Hand over each shift properly so the important details get passed on
- Keep an eye on how service flows and deal with operational hiccups as they come
- Give guests consistent, professional service, and handle their enquiries and any problems properly
- Look after POS transactions, orders and cash
- Keep the kitchen and floor in sync so service runs efficiently
- Check FOH cleanliness, presentation and food safety, and hold workplace and service standards through every shift
- Help train and develop FOH team members
- Jump into operational tasks at peak times and lead by example with professional conduct and high work standards
Requirements & Eligibility
- Proven experience as a Front of House Supervisor or in a similar hospitality leadership role, including demonstrated management or coordination of hospitality staff
- Advantageous: high-volume hospitality or QSR experience
- Strong people-management and communication skills
- Confident at customer service and solving problems
- Stays calm, effective and organised when service is busy
- Reliable, with a strong sense of responsibility
- A professional approach to hospitality and a positive attitude
- Available weekdays, evenings and weekends
- Current RSA Certificate
- Previous employment and relevant experience must be genuine and verifiable, and applicants must satisfy applicable requirements for visa sponsorship
Apply: jobs@mzansiabroad.co.za · WhatsApp